Privacy Policy

Last updated: July 15, 2024

Welcome to the website of MET – Montreal Metropolitan Airport. We place great importance on protecting the privacy and confidentiality of users of our site.

Our Privacy Policy (hereinafter referred to as the “policy”) explains how we collect, use, share, and protect your personal information when you use our website https://metmtl.com (hereinafter referred to as the “site”), when you contact us by email, when you sign up to receive communications or information, or when you interact with us on social media. Our practices for respecting your personal information comply with the laws in force in Quebec and Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Act Respecting the Protection of Personal Information in the Private Sector (ARPPIPS).

 

Consent 

By visiting our site, you acknowledge that you have read and accepted our Privacy Policy. If you submit personal information to us, you consent to its collection, use, disclosure, transfer, and storage under this policy. You have the right to withdraw your consent at any time.

 

Sources and Types of Information Collected 

When you visit the site, we may collect the following types of information:

  • Personal Identification Information: This may include, but is not limited to, your last name, first name, email address, phone number, residential address, etc. We collect this information when you fill out a form, when you communicate with us by email or on our social media, or when you use the VideoAsk tool (FAQ) to interact with us.
  • Browsing Information: We may collect information about your use of the site, including the pages you view, the links you click on, and other actions you take during your visit.
  • Connection Information: We may collect information about your device, including your IP address, browser type, operating system, and other technical information.
  • Payment Information: We use Stripe to process online payments. Stripe may collect and process your payment information. To learn more about how Stripe processes your data, please refer to Stripe’s privacy policy at: https://stripe.com/privacy

 

We also use pixels, trackers, or similar technologies, including Google Analytics, to evaluate the performance of our site, services, and products. To learn how Google processes your data, refer to https://www.google.com/policies/privacy. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

 

Use of Information and Data Retention 

We use and retain your personal information in accordance with this policy and applicable laws.

We use the information we collect for the following purposes:

  • To provide, manage, and improve our website and services;
  • For marketing or statistical research purposes;
  • To communicate with you, including responding to your questions and sending you updates;
  • To personalize your experience on our site; and
  • To comply with our legal obligations, including responding to requests from government or law enforcement authorities, or in connection with a fraud investigation, etc.

 

We retain your data for a reasonable period, either to meet the defined objectives or in accordance with legal requirements. Data is deleted or anonymized when retention is no longer necessary.

 

Information Sharing

We do not sell, rent, or disclose your personal information to third parties, except in the following cases:

  • When it is necessary to provide a service you have requested; and
  • When required by law or in connection with a government investigation.

 

Information Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, firewalls, SSL/TLS protocols for data transmissions, and strict internal access controls. Only expressly authorized individuals have access to this data, which they are required to keep strictly confidential.

 

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your use of our site. You can manage cookie preferences in your browser settings or through our cookie preferences module. If you refuse the use of cookies, your site navigation will not be optimal.

 

Changes to the Privacy Policy

We may update this policy from time to time to reflect any changes in our information collection and management practices. Any changes will be posted on this page with the date of update. We encourage you to regularly review this page to stay informed of updates.

 

User Rights

You have the right to access, correct, or request the deletion of your personal information. To exercise these rights, please contact us at: administration@metmtl.com. We will respond to your request within the time prescribed by law.

 

Data Breach Notification

In the event of a data security breach involving personal information, we are committed to notifying the affected users and relevant authorities in accordance with applicable laws.

 

Contact Us

If you have any questions or concerns regarding our policy, please contact us at administration@metmtl.com.